Shipping policy

SHIPPING 

AUBREY offers complimentary standard shipping for all orders placed in Australia over $500.00 AUD. Orders are processed Monday through Friday, excluding Saturday, Sunday and public holidays. Once your order is confirmed, allow between 4 -7 business days for delivery within Australia. Outside of Australia, allow 5 – 14 business days.

 

Should you require an Express delivery, please contact us on info@aubreygems.com or +61 488550808 to arrange.

 

Please note that AUBREY does not ship to P.O. Boxes or Parcel Lockers as all orders require a signature upon delivery and items on special order may take longer to arrive.

COUNTRY                SHIPPING METHOD              DELIVERY TIME FRAME     COST

AUSTRALIA                        Australia Courier Post                    4 -7 Business Days                     Complimentary on orders over $500.00

                                                                                                                                                       

$30.00 AUD on all other orders.

NEW ZEALAND                   FEDEX                                            5 - 7 Business Days                   Complimentary on orders over $500.00
                                                                                                                                                                                     

$40.00 AUD on all other orders.

REST OF THE WORLD        FEDEX                                             7 - 14 Business Days                  $70.00 AUD shipping on all orders.

PLEASE NOTE. 

AUBREY GEMS bears no responsibility for import duties, charges, or taxes accrued at the recipient's end. Charge duties do differ on each country's customs regulations. FedEx will email you directly with a secure payment portal, once the customs duty is fully paid, FedEx will swiftly deliver your order.

We strongly advise you to consult your local customs authority prior to making your purchase. We want you to be excited when your order arrives and not upset at any additional fees. Should you refuse the duty payment, your order will be returned to AUBREY. Once AUBREY has received your order, any additional freight, duties, charges or taxes incurred will be deducted from your order and the balance refunded within 10 business days.